Refunds and Exchanges: Brass Tacks
Brass Tacks furniture is made to order and a customized order for each purchase. There are no refunds/exchanges on customized orders however, in the case an item arrives damaged we will process a claim as all products are insured through the shipping methods. If a product comes damaged you will need us at firstname.lastname@example.org and present pictures to accompany the claim.
If you order the wrong sized item or made a mistake during ordering changes to your custom order can be changed up to 48 hours after the purchase.
Items that are to be gifted the delivery or shipping address can be updated any time prior to shipping. You will be notified when your item is being made, boxed, and subsequently shipped.
Purchasing and Warranties
Once you have clicked on the “confirm” button, it might be not possible to edit or cancel your order. If you want to change some parameters, addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the purchaser’s account for Products claimed as damaged or not received are subject to Brass Tacks investigation and discretion.
Shipping: Brass Tacks will ship to the address provided at the time of checkout. The customer may pick the shipping options that are available to their location and market. International orders outside the US may be subject to additional costs outlined in check. The costs of shipping is calculated by live rates software.
Changes to this Statement
Brass Tacks welcomes your questions or comments regarding this Statement of Privacy. If you believe that Brass Tacks has not adhered to this Statement, please contact us.
Effective Nov 2020
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